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02/10/2023
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By Cassie B.
Google shares lose $100 billion after new AI chatbot gives an incorrect answer in demo
Shares in Alphabet, the parent company of Google, fell by 7.7 percent on Wednesday, causing it to lose a remarkable $100 billion from its market value after its new AI chatbot gave an inaccurate response to a question in a public demo this week. Google’s new AI chatbot tool, which is known as Bard, has […]
09/22/2020
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By Virgilio Marin
Customers are 80 percent less likely to buy from merchants if they figure out they’re talking to AI, study finds
Artificial intelligence, or AI, has recently taken the labor market by storm. It’s cost-efficient and effective at jobs previously held by humans, such as customer service. But it has yet to earn customer trust, suggests a study published in the journal Marketing Science. Researchers from the U.S. and China examined the responses of customers when faced with AI-controlled chatbots, computer […]
09/30/2017
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By Frances Bloomfield
Exercise in frustration: Microsoft is exchanging its foreign customer service agents for chatbots
After taking over our manufacturing jobs, artificial intelligence is now poised to muscle in on another ubiquitous industry: customer service. Technology behemoth Microsoft has created a virtual assistant that companies can use to handle customer service requests. This AI chatbot is the newest and first product in a line of up-and-coming software that lets artificial […]
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